NYLA Office Information Business Hours * Monday - Friday, 8:30 AM to 4:30 PM         6021 State Farm Road     Guilderland, NY 12084       518-432-6952   General Information - Ext. 0  *Please note the staff's primary form of communication is email. See below for further information*
* NYLA follows NYS Holidays for office closures, excluding ‘floating’ holidays. In addition, NYLA is closed •    the day following Thanksgiving •    the first two business days following the Annual Conference •    any business days that fall between Christmas Day and New Year’s Day Closures will be included in the NYLA Event Calendar.

	AnnaLee Dragon   Executive Director    Ext. 101 Email AnnaLee at [email protected]

Lauren Hoyt		Becky Czornobil		Max Prime
Director of Association Operations		Director of Communications and Member Engagement		Director of Government Relations and Advocacy
Ext. 104		Ext. 105		Ext. 102
Membership and Financial Services  Email Lauren at [email protected]   Event and Trade Show Information, CE Documentation Management Services  Email Lauren at [email protected]		Communications, Marketing & Digital Advertising, Professional Development Programs, Vendor Partnerships Email [email protected]		Legislation, Advocacy, and Government Relations Inquiries Email Max at [email protected]

 *Communication Information

The office staff are here to answer all the questions and requests for our membership. Individuals who wish to communicate with the office should send an email to the desired staff member address listed above. We kindly ask that email be the primary form of communication with staff and calls be reserved for necessary follow up.

Emailing the office is our preferred form of contact because:

1. The NYLA office does not have an official office administrator to aid in receiving phone calls. While the staff does their best to answer calls as they come in, we often miss them due to meetings, daily tasks, remote work, etc.
2. During high periods of member requests (member renewal, conference registration, etc.) call and voicemail replies are often delayed. The best way to reach the office during these times is to email and wait for a reply. We kindly ask that members do not leave multiple emails and calls as this delay replies from being provided in a timely manner.
3. The office staff typically must send an email with follow up information after calls, so members have this information. Emailing from the start allows the office to be efficient in providing as much assistance as possible with attached information, links, instructions, etc. that members can be sent and have a record of to refer to later.

The office is always available to schedule a time to call members following an email if further assistance or help is needed. A scheduled call following an initial email communication allows the staff to be prepared to directly follow up with member requests to make this process efficient