NYLA 2017 | Conference Program Descriptions

Saturday, November 11

Program Slot  #8, 9:30 AM-10:30 AM

A+ Customer Service for Libraries

Sponsors: ASLS
Customer service is a key skill for any position in a library. But many customer training programs fail to grasp the unique aspects of library service. The Buffalo & Erie County Public Library tackled this problem by creating and implementing its own set of guidelines and official training program: A+ Customer Service. Attendees of this session will learn about A+ Customer Service and its components, interact with a variety of customer service scenarios, and take away ideas for how to develop similar programs for their own libraries.

Track: User Services
Erin Weller, Buffalo & Erie County Public Library


Friends Choose Their Own Leadership

Sponsors: FLS / LTA, FFRPL
After 20 years, the Friends of the Clifton Park-Halfmoon Public Library had grown into a complex organization whose most recent Presidents were taxed to provide the level of leadership needed.  Things came to a head when no one was willing to assume the presidency.  Realizing that the issue was more than just who held office, the group decided to convene their first facilitated Futuring project to capture their activities and analyze ways the work could be divided.  The responsibilities still looked daunting even for two people.  Four well-defined areas emerged: finances including book sales, marketing and technology, coordination between the Friends and the library, and author events.  A four-person presidency, the Quad Leadership Team, was floated and piloted starting in December 2015.

Track: Administration & Leadership
Wilma Jozwiak, Friends of the Clifton Park - Halfmoon Public Library
Ambika Sambasivan, Fruitfly Consulting
Sheila Morroni, Friends of the Clifton Park - Halfmoon Public Library
Kathy Adam Browne, Friends of the Clifton Park - Halfmoon Public Library

Libraries Creating and Supporting an Inclusive Environment

The Clifton Park-Halfmoon Public Library is a large suburban library about 30 minutes north of Albany. Our Library represents the approximately 50,000 people of Clifton Park and Halfmoon. With the advent of nearby institutions, such as Global Foundries, we have enjoyed an influx of diverse populations from around the world. This change in our typically homogeneous population has taken place over a short period of time, concentrated within the past 10 years. This has created many opportunities for us to recognize how little we know about other cultures and ethnic groups. It has become a priority to broaden our understanding of and sensitivity to the world's populations and express this through Library services, programs and materials.

Track: Accessibility, Diversity & Unique Populations
Mary Carrier, Clifton Park-Halfmoon Public Library
Melinda Taormina, Clifton Park-Halfmoon Public Library


Sign & Deaf Culture for Librarians

Sponsors: LAR / SCLA
This workshop will introduce library staff to visual communication and basic library related sign language. Participants will learn a variety of things, including: basic tips for communicating with Deaf patrons and simple signs related to the library. The workshop includes group instruction and demonstrations. Will also discuss strategies to make your library more Deaf friendly and resources to help participants continue their sign language and Deaf culture education.

Track: Accessibility, Diversity & Unique Populations
Miranda Stephano, Hillside Children's Center


"Nevertheless, She Persisted," Women's Leadership Panel

Sponsors: NMES / LAMS, SCLA, SSL
 A forum for women in all areas of librarianship to discuss their experiences and challenges in the profession, and how to empower the next generation of female library leaders.  Join us as Lauren Comito (Queens Library), Carol Anne Germain (University of Albany),  Jill Hurst-Wahl (Syracuse University), Mary Fellows (Upper Hudson Library System), and Sandra Echols (Gill Library, College of New Rochelle) sit down in conversation with our moderator.

Track: Administration & Leadership
Lauren Comito, Queens Library
Carol Anne Germain, University of Albany
Jill Hurst-Wahl, Syracuse University
Mary Fellows, Upper Hudson Library System
Sandra Echols, College of New Rochelle

Pros on Library Cons

Sponsors: PCRT / YSS
You did the work, and hosted a Pop Culture Convention or Comic Con at the library- now what? How can you make it better? A panel of experts discuss successes, failures, and lessons learned from hosting cons at their libraries. Learn the tips and tricks they’ve picked up along the way, and how to make every con better than the last.

Track: User Services
Joshua Carlson, White Plains Public Library
Trevor Oakley, Saratoga Springs Public Library
Leah LaFera, Schenectady County Public Library
Jennifer Daddio, Pearl River Public Library
Joshua Firer, Levittown Public Library
Julia Schult, Baldwinsville Public Library

Staff Training for Success

Sponsors: PLS / LAMS, PLRT
The benefits of a training program are many and include creating clear expectations for staff and improving customer service. Participants will leave with an understanding of the foundations of training and why we train; how to make time for training; popular training topics; how best to prepare training sessions and how to evaluate/improve your training sessions.

Track: Administration & Leadership
Jennifer Bollerman, Patchogue Medford Library
Ron Kirsop, Pioneer Library System


Exploring Teen Reading Fatigue

Sponsors: SSL / YSS, SLSA
In this program, we will examine the trend of decreased interest in voluntary recreational reading often observed in the teen years. What causes this waning interest? How can teen services professionals combat it? Join me as I offer perspective and suggestions for addressing teen reading fatigue.    Note: I will be presenting from a public library perspective, that I hope will be easily adaptable to school libraries.

Track: School & Youth Programs, Services, and Literacy
Krista Briggs, Canton Free Library


Show Us Your Road Map!

Sponsor: SI
In 2016 the NYLA Sustainability Initiative launched a Road Map to Sustainability. We’ve heard from dozens of library leaders across the state that they are making good things happen. We want to hear more! Come and share how you got started, what you’ve been working on and how the NYLA-SI project has changed your thinking about the future of your library. At this event we will also share details of the new Sustainable Library Certification Program being launched through NYLA!

Track: Administration & Leadership
Rebekkah Smith Aldrich, Mid-Hudson Library System
Matthew Bollerman, Hauppauge Public Library
Stephen Maher, NYU Health Sciences Library


Program Slot  #9, 10:45 AM-11:45 AM

Improving the workplace through staff development

Sponsors: ASLS
Staff development is an on-going process in any successful organization. The capacity to work together and feeling valued impacts client engagement and overall success of the organization. Growth is important to function as a cohesive team but making it happen is another story. This session explores the pathway pursued at Clarkson University, challenges, successes, and ideas for future progress.

Track: Administration & Leadership
Michelle Young, Clarkson University


FILM Program and Idea Swap

Sponsors: FILM
Our roundtable is all about Finding Inspiration in Literature and Movies (FILM). Join us for a lively discussion about practical programming ideas that you can use at your library. Bring your success stories, questions, ideas, etc. to share. A list of books made into films over the past year will be shared, along with other exciting film and literature based program opportunities.

Track: Technology & Digital Information
Christopher Nelson, Queens Borough Public Library-Peninsula Branch
Z Baird, Crestwood Library Branch Manager - Yonkers Public Library


Relevant, Responsive & Resilient Change Management

Sponsors: LAMS / ASLS, ESLN
Libraries need to be viable, vital and visible in order to inspire future investment of funding and good will. The Albany Public Library has been a testing ground to translate a proven business methodology called LEAN Six Sigma into a development strategy for public libraries, the Change Management Model (CMM). CMM harnesses one of the most powerful resources available to leadership - the wisdom of those who work at the front line everyday with patrons. CMM builds sustainable solutions to pressing problems while strengthening teamwork in the library and encouraging an iterative mindset to result in a continuous improvement culture for your library.

Track: Administration & Leadership
Rebekkah Smith Aldrich, Mid-Hudson Library System
Mary Coon, Albany Public Library
Mary-Ellen Pichè, Albany Public Library


Listen Like a Librarian!

Sponsors: LAR / SCLA, ESRT
Increase your effectiveness as a librarian…and as a human.  This interactive session will review perspectives and practices:  Get a perspective on your assumptions.  Know whether you are listening to understand or advocate.  Discover when parroting can be more effective than reframing.  Consider the under-rated value of knowing nothing.  Experience H.E.A.R.ing….sprinkled with a bit of P.M.S. Come listen!

Track: Accessibility, Diversity & Unique Populations
Elena Falcone, Westchester Library System
Hannah Ralston, Webster Public Library


The Documentary Heritage and Preservation Services for New York Initiative

Sponsors: NYSED- NYSL, DLD
The needs of local history collections throughout New York State are diverse and complex, and the communities, organizations, individuals, and histories they document varied. In 2016, the New York State Education Department launched the Documentary Heritage and Preservation Services for New York (DHPSNY) initiative to support institutions who care for historical records and library research materials through a range of services. Through collections-related training, preservation and conservation surveys, archival assessments, strategic planning assistance, and more, DHPSNY is working to provide repositories in New York with the tools they need to care for their collections. This session will discuss the services DHPSNY is providing and the success and challenges of implementing them state-wide. Panelists will include DHPSNY staff and representatives from institutions that have taken part in DHPSNY’s planning and assessment services.

Track: Core Knowledge & Career Development
Barbara Lilley, NYSED
Representative from the Federal Emergency Management Agency

Creating a Digital Story with Children

Sponsors: PLRT
Using a computer, microphone, and free software, learn how to create an illustrated digital story, poem, or play with children. The project will produce a short video featuring the children’s own voices and artwork. Creating a digital story is inexpensive, creative, and fun. Participants in this workshop will learn how to select an appropriate story, record children’s audio performance, add music, create story frames featuring children’s artwork, and finally add title and credits. The completed story video can be sent to participants by email link, posted on a library website, or shared with an audience using a laptop computer and projector.

Track: School & Youth Programs, Services, and Literacy
Judy Plum, Victor Farmington Library
Tim Niver, Victor Farmington Library


Hooray for Social Justice!

Social justice is imperative for a functional democracy. As libraries are in the democracy business, social justice is part of our core mission. We’ve heard from library people who believe in social justice, but don’t think they should take explicit stands on issues of race, sexuality, gender, religion, nation of origin, or class discrimination. They are concerned that the community will perceive the library as a politically partisan entity.    In Hooray for Social Justice! we will dive into the difference between partisanship and speaking for our core values, and try actions every library can implement to build a culture of social justice.    Note! This is not a sit and listen program! This is a do and discuss program! You’ve been warned.

Track: Current Issues & Research
Margo Gustina, Southern Tier Library System
Eli Guinnee, Chautauqua-Cattaraugus Library System


Guiding Patrons to Legal Resources

Sponsors: RASS / CORT, LAR
Public librarians are on the front line in serving patrons who seek help with legal matters. Numerous online and community resources exist but patrons generally need guidance to find the appropriate resources. Courts and legal services providers are working with public libraries to make these connections. This session seeks to build on those efforts by expanding librarians’ knowledge of the courts, the legal process and available legal online and community resources, including do-it-yourself programs. It also will provide guidance on the difference between legal information and legal advice.

Track: Accessibility, Diversity & Unique Populations
Linda Dunlap-Miller, Office of Court Administration
Denise Kronstadt, Fund for Modern Courts
Barbara Mule', Office of Court Administration


School Librarians as Leaders: SSL Membership

Sponsors: SSL
Readers of professional journals aimed at school librarians are led to believe that the role of a school librarian is that of a leader.  Articles focus on change, innovation, collaboration, and empowerment of others while terms such as “instructional leader” and “technology leader” are scattered throughout.  Yet popular culture still holds the image of the traditional librarian as the norm.  Ask anyone to describe a school librarian and it is likely that the word “bun” will be stated long before “leader”, even now in 2017.  So what role, if any, does the school librarian have in providing leadership within their building, district, and profession?

Track: School & Youth Programs, Services, and Literacy
Jen Cannell, Capital Region BOCES
Michelle Miller, Gorham Intermediate School

YSS Table Talks

Sponsors: YSS
Table Talks are roundtable discussions and hands-on activities about programming and services for children and teens. Participants will be able to attend three different Table Talks during the course of this workshop. Final sessions and presenters are still TBA.

Track: School & Youth Programs, Services, and Literacy
Carol Geary, Saratoga Springs Public Library
Jessica Gordon, Finklestein Memorial Library
Jonathan Heifetz, Eastchester Public Library
Kaitlin Holt, Brooklyn Public Library
Jennifer Hoyer, Brooklyn Public Library
Helene Murtha, Fairlfield Public Library
Deenah Shutzer, Brooklyn Public Library
Kim Taylor-DiLeva, Gordon Creek Elementary School
Freida Toth, Crandall Public Library