NYS Library Technology Availiablity / Needs Survey

January 2014

NYLA conducted an informal and non-scientific survey of public libraries to collect data on availably technology and infrastrucure needs.

156 Libraries responded. (of 756 public libraries in NYS = 20.6%)

Participating libraries by system:
Buffalo & Erie County        3
Chautauqua-Cattaraugus        8
Clinton Essex Franklin        7
Finger Lakes            11
Four County            5
Mid-Hudson            18
Mid-York            24
Mohawk Valley            2
Monroe County            3
Nassau                9
Nioga                 2
North Country            10
Onondaga County        6
Pioneer                6
RCLS                5
SALS                12
Southern Tier            7
Suffolk                8
Upper Hudson            8
Westchester            2

Q1. How many computer workstations do you have available to the public?
range = 1-90
avg = 12
median = 7

Q2. How long is the average wait for a public computer?
Range = 0-60 minutes
Average = 15 minutes
Median = 15 minutes

Q3. How many additional workstations do you estimate would be required to accommodate the needs of your patrons without waiting?
range = 0-25
avg = 2
median = 0

Q4. If you were to install new workstations to meet patron demand, do you have adequate space in your library to accommodate them?
yes = 61           (39%)

Q5. Does your library have adequate printer, copier and scanner capability?
yes = 117        (75%)

Q6. Does your library have access to a broadband internet connection?
Yes = 145        (93%)

Q7. What is the average age of your computer workstations?
range = new - 13yrs
avg = 3.5 years
median = 3 years

Q8. When is the last year you purchased new computers?
Range = 2001-2014
avg = 2005
median = 2013

Q9. How many of your workstations are over five years old?
range = 1-20
avg = 3
median = 2

Q10. Please estimate what percentage of your annual budget is spent on technology? (Including hardware and software, both public and staff use; excluding databases and circulating materials such as e-books)
range = 0-20%
avg = 4.25%
median = 3.25 %

Q11. Please estimate what percentage of your annual budget is spent on telecommunication expenses? (telephone and internet connections)
Range = 0 - 20%
avg = 2.7%
median = 1%

Q12. Does your library have a dedicated English as a Second Language workstation?
yes = 4    2.5%

Q13. Does your library have adaptive technology to accommodate patrons with disabilities?
yes = 44            28%                

Q14. Does your library offer digital literacy training programs for patrons?
yes = 112        72%

Q15. Does your library have access to tutorial software for basic programs such those contained in the Microsoft Office suite?
    yes = 66            42%

Q16. If yes, can the software accommodate English as a Second Language and special needs patrons?
yes = 12            7.6%


Q17. Does your library run a wireless network for patrons to access?
yes = 155        99%


Q18. If yes, is the capacity of your wireless network adequate for patron needs (e.g., does it slow down during peak times)?
yes = 105        67%


Q19. If yes, do you restrict WiFi access during non-library hours?
no = 119            76%


Q20. Please estimate what percentage of your library’s annual budget is spent on eBooks? (acquiring licenses and/or devices, lending and management)(This is an estimate only.)
range = 0-50%
avg = 2.6%
median = 0.5%

Q21. Does your library lend devices (tablets, eReaders, laptops, etc.) for use within the library or for circulation?
yes=59            38%