Increasing Veterans’ Access with eBenefits

Tuesday, September 20
2:00 PM – 3:00 PM

Online Veterans Benefits Resources

Would you like to do more to help Veterans? Learn the basics of the Department of Veterans Affairs’ eBenefits web portal, which allows Veterans, Servicemembers, and eligible dependents to directly access VA benefits and services.  Understanding eBenefits will allow you to assist an eligible user in accessing the portal so they can effectively manage their VA benefits and military information. This webinar will present an overview of the eBenefits registration, basic navigation, reference contacts and key resources.

Learning Objectives:

  1. Understand basic information about VA and how Veterans can access benefits from VA
  2. Understand what features Veterans, Servicemembers and their families can access via eBenefits web portal
  3. Understand the registration process, basic navigation, contacts, and references to assist users with eBenefits
  4. Understand where to go to find additional available resources on eBenefits and VA benefits
  5. Understand how you can support and guide Veterans who may be using resources within your library

About Department of Veterans Affairs:

Department of Veterans Affairs Mission Statement -
To fulfill President Lincoln's promise “To care for him who shall have borne the battle, and for his widow, and his orphan” by serving and honoring the men and women who are America’s Veterans.  
Core Values -
VA’s five core values underscore the obligations inherent in VA’s mission: Integrity, Commitment, Advocacy, Respect, and Excellence. The core values define “who we are,” our culture, and how we care for Veterans and eligible beneficiaries. Our values are more than just words – they affect outcomes in our daily interactions with Veterans and eligible beneficiaries and with each other. Taking the first letter of each word—Integrity, Commitment, Advocacy, Respect, Excellence—creates a powerful acronym, “I CARE,” that reminds each VA employee of the importance of their role in this Department. These core values come together as five promises we make as individuals and as an organization to those we serve.

Please Note: This is a free webinar and you will not receive CE credits


Zorina Pritchett, Department of Veterans Affairs

Ms. Zorina Pritchett served with the United States Army from October 1983 to December 1989. Ms. Pritchett has worked for the Veterans Benefits Administration (VBA) within the Department of Veterans Affairs as a Rating Specialist, Trainer, and presently as a Program Analyst for the Benefits Assistance Service.